Covid-19 Resource pack

Listed below are a number of services and resources, put together by John Williams our Social Prescribing Link Worker, to help during this difficult time.

Click here for COVID guidance in ten different languages

Think you may have coronavirus symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Click here for advice on what to do

Need general advice?

Click here for the latest government advice, including testing, employment, school closures and transport. 

Coronavirus - Request help

The Liverpool Good Neighbour scheme matches volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks.

Recovering from coronavirus?

You may still be coming to terms with the impact the virus has had on both your body and mind. ‘Your COVID Recovery’ helps you to understand what you might expect as part of your recovery.

Sign up as an NHS volunteer

Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups will be able to offer support by telephone.

Text message support

If you have coronavirus symptoms, you can share your mobile number to get updates about coronavirus from the NHS.

Guidance on social distancing

This applies to EVERYONE who is not in self isolation. Social distancing means to reduce the amount of contact you have with others to help prevent the spread of COVID-19. Please follow this government advice.

Guidance on self isolating

Advice on self isolating if you or someone you live with has symptoms 

Guidance on shielding

Guidance for a specific group of ‘extremely vulnerable’ people who need to take extra measures to reduce risk

Need a sick note?

Summary of the various coronavirus sick note options, including the scenarios where no note is needed.

Emergency Food and Medication Deliveries

These are the services we are aware of locally.  Please be aware that services are changing frequently, as the situation evolves. We will try our best to keep this list updated.

Information on Government e-Vouchers for free school meals. Click on this link.

If a parent is out of work due to covid19 and now receiving benefits, you can register for free school meals by calling Liverpool City Council or registering on this link.

North Liverpool Foodbank  0151 226 3406
South Liverpool Foodbank  0151 281 9716

Acorn – In light of the latest developments with Coronavirus, ACORN is organising local volunteers to support people in the community who need shopping, prescription collection, post and anything else they may need if they are stuck at home. Call 07377909841 or you can self-refer via THIS LINK.

Breckfield and North Everton Neighbourhood Council (BNENC) – Shopping Mate – Service in Breckfield & North Everton Neighbourhood area and will include delivery. If you need help Call Peter on 0151 260 3464

Deeper Life Bible Church L8 – 0151 709 4670. Foodbank support on Thurs 2 – 4pm and Sat 12noon – 2pm

Deltas taxis – Offering a ‘Click and Collect’ service for anybody who needs to go shopping but can’t leave home.  Participating stores are: Boots – Aigburth Road, Aigburth, Boots – London Road, Central, Boots – Castle Street, Central, Boots – Childwall Abbey Road, Childwall, Boots – Prescot Road, Fairfield, Boots – Landford Avenue, Fazakerley, Boots – Boaler Street, Kensington, Boots – Allerton, Road, Mossley Hill, Boots – Greenbank Road, Mossley Hill, Boots – Broadway , Norris Green, Boots – Prescot Road, Old Swan, Boots – New Mersey Retail Park, Speke, Boots – Walton Vale, Walton.

Need to register with the Web Booker (accessed via  Standard taxi fare for delivery.  Accept payments by cash, contactless or chip and pin payment on delivery.

Echo Prescription Delivery – Get repeat prescriptions delivered from Llyods Pharmacy:

Everton in the Community – Offering food parcels and prescription delivery as well as mobile phone credit for those living alone with limited support networks. Referral form found here:

‘Filling the Gap’ project – Food parcels delivered on Fridays to the extremely vulnerable. Referrals to

Food Market – St Bede’s Church, Hartington Road Toxteth – Monday’s 12.30-2.30pm. Items are 20p each. Telephone: 0151 226 3406

Hope Food Pantry 10 items for £3.50, 15 items for £5 and free tea and toast.  Open Wednesday 1 – 3pm, Our House at Walton Community Hub, 15 Heathcote Road, L4 6XB.  Email to book into a time slot.  Delivery can be arranged for £2 to members.  Ring 0151 521 7722 or for Membership or visit

Irish Community Care, along with Liverpool Irish Centre are providing telephone support, food shopping and medication collection until at least January 2021 and can be contacted on 0151 237 3987 9am to 4pm.

Liverpool 6 Community Centre L6 – Food union for new members (£1 joining fee) – All Food Union members receive a designated time slot to avoid unnecessary contact with other members of the public. 15 items £7.50, 20 items £10 or 30 items £15 – 0151 260 1297. More details about how to join HERE

Micah Liverpool: Emergency Food Aid and Community Market:
A charity which aims to relieve Liverpool residents of social injustice and poverty. Micah are currently focusing on emergency food aid and unemployment. Micah Liverpool operates two pantries a week where we provide 3 days of Emergency Food Aid for each guest.

The Parish Church of St Vincent de Paul L1 5JP – Pantry Session Tuesdays 12.30 – 2.30
St Bride’s Percy Street / Catharine Street, Liverpool, L8 7LT -Pantry Session Thursdays 12.30 – 2.30

Community Market
Liverpool Cathedral, Welsford Porch, St James Mount L1 7AZ
Community Market Tuesday, Wednesday & Thursday 11am -2.30pm open to everyone
Food bank enquiries Telephone: 0151 702 7206 Email:

Pop to the Shop – food and medicine delivery group. You can make a request for yourself or someone in need and a neighbour will see the request and accept it, do their shopping and then deliver it. You pay £1 for delivery. Website:

South Central Community Transport and Wheel Meet Again – Food Union Necessities
‘Mobile Food Union’ project, which for a £1 membership will entitle you to purchase quality items at 50 pence each (up to a maximum of 20 items per household per week). To reduce risk to yourselves and our organization, bookings can be made to attend the centre to purchase goods weekly.  Delivery available for all ’WMA’ members & those isolating and at risk.  Our shopping list can be emailed to you on request.
Opening Times – Monday to Thursday 10:00 to 14:45
Delivery available every Tuesday & Thursday
Contact:  0151 703 0007 or email

St Michael’s (L17) Covid 19 Community Support Network. They’re a volunteer group of local people in the community who are doing deliveries to those who need it.
Tel: 0151 909 2982

Together Against Coronavirus – (TAC) Supporting vulnerable / elderly and isolated individuals to regularly keep in touch and provide with different services such as food parcels, liaising with GPs and collecting medication.
Other support: Funeral and bereavement support, Employability and benefits support and business support.
Mobile Number: 07888961316

Walton Vale Community Shop – Each household can choose 10 items of shopping a week for a weekly membership fee of £3.50, for approximately £15 worth of shopping. Walton Vale, Liverpool, L9 4SR.
People can sign up in the Perfect Homes Shop or Walton Vale Community Shop in Walton Vale (next to the Post Office) bringing a document showing proof of your address (e.g. utility bill, bank statement driving licence).
Organised by Walton Vale in partnership with Fazakerley Labour councillors.
Email: – enter your postcode and they promise to get your shopping to you within 90 mins.

Your Local Pantry St George’s Everton L5 – For members only. Membership is £3.50 a week, for this you get a weekly shops worth of food including fruit and vegetables and family favourites. The service has returned to a collection rather than delivery now lockdown measures have been eased. If you need help with collection of items, please discuss with the pantry.

Your Local Pantry at St Georges (L5) – visit or ring 0151 226 3406 for more details.
Your Local Pantry at St Andrew’s (L13) –
Your Local Pantry at Christ Church, Norris Green (L11) – 

More services can be found here on the Live Well Liverpool directory, and they also have multilanguage and easy to read coronavirus resources HERE.

Contact your local Pharmacy about medication delivery.

Telephone befriending

South Liverpool Linking Lives offer a telephone befriending service for older people in Liverpool. Now that lockdown is easing, they are starting to ease back into face-to-face visits with socially distanced outdoor visits in gardens and parks. Call 07858570301 or email

Re-engage (formerly Contact the Elderly):  No Sunday afternoon teas until further notice.  Providing buddying support over the telephone for the foreseeable.  Ring 0800 716 543

SilverlinePhone service befriending support – 0800 470 80 90

Liverpool Cares: Supporting people 65+. Telephone Befriending service for existing and new members. Call 0151 659 1789.

WHISC –Listening Ear (Women Only): 07708 381568. If you don’t get an answer, please leave your name, contact number and short message and someone will get back to you. Alternatively a message can be left through their Facebook messenger at

Age Concern: For those over 65 years of age – 0151 330 5678 – offer a telephone befriending service and are hoping to start their 1-1 home befriending service again the second week in August however there is a waiting list.

Age UK: – 0300 003 1992 – Support to those over the age of 70 and isolated.  Support given is regular check-up calls regarding health, medication, reassurance and critical shopping and delivery. Mon- Thurs 10-2pm. If no answer, please leave a message.

Imagine Independence (Liverpool): 0151 291 6866 – Telephone Befriending for existing service users.

Sunflowers Wellbeing Support Line – For those living with Cancer during this challenging time. Advice on wellbeing, maintaining good mental health, reducing stress, staying active & connected, signposting to local services
Telephone – 0151 726 8934 Mon-Fri 10am-3pm, Sat/Sun 11am-2pm

Chit Chat: Coordinated by an amazing team of over 35 volunteers, our anonymous phone line is available to anyone who fancies a chat. Any conversation is welcome, from the weather, favourite movies or music, to sport, culture and food. Whatever the topic, there is a conversation for everyone aged over 18. 9am to 9pm daily 0333 002 0333 


Healthiness Ltd are streaming classes live on Facebook at Healthiness Ltd and also post short, 30-45 minute exercise videos on their website.  These sessions can be followed by participants in their own homes with no equipment necessary to enable them to keep active and connected. They have set up a Crowd Funding page asking people to donate per session should they chose and this can be accessed HERE.  Classes each day will be ranging from Chair Based exercises, Better Balance, Postural Stability, Functional Fitness and many more.

Transform Lives Company: Beginners Yoga: Online Yoga Wednesday 2pm and Thursday 10am via the TLC  Yoga Facebook page (Facebook login needed).
Free yoga sessions provided by Roxy Yoga online via Facebook

NHS.UK exercise

For those who are not self-isolating, we encourage you to take full advantage of the government guidance of going out once a day for a walk, jog, run or cycle. Please follow the government’s guidance on social distancing when outside.

More services and virtual activities can be found here on the Live Well Liverpool Directory

Your Health Matters –  There has never been a better time to kickstart your health. Better Health has a range of tools and support to help – find what works for you. Let’s do this!

Mental Wellbeing

Free activities to do at home 

CALMHARM is a free app that provides tasks that help you resist or manage the urge to self-harm.

Stroke Association: Liverpool Stroke Recovery Service provides practical advice, emotional support and high-quality information following a stroke. Email:, Phone: 0303 3033 100.

Liverpool Emotional Support service provides counselling and emotional support to stroke survivors and their carers. Email:, Phone: 01513 050025.

Talk Liverpool provide online CBT counselling. You can self-refer by phone or via their website. 

Talk Liverpool also have a range of digital self-help booklets, HERE, that cover a range of mental health topics. 

Every Mind Matters is the mental health resource section on the NHS website, with a dedicated Covid-19 section HERE.

Mersey Care Urgent Mental Health Support provides 24/7 access to mental health support. Freephone 0800 145 6570.

Psychological support line
0151 473 0303 ask for the psychological support team.
Low level psychological support to those impacted by the COVID-19 situation, such as those experiencing anxiety or depression. This is not an immediate access telephone therapy service, but rather a listening ear support line – allowing space to discuss psychological needs, which may result in signposting to resources, information or other services and agencies. 8.00am to 8.00pm phone Monday to Sunday

Psychology wellbeing pack.  Comprehensive PDF (28 pages) created by Alishia Bann-Khellaf, Assistant Psychologist, Halton Recovery Team, North West Boroughs Healthcare NHS Foundation Trust. Click HERE to view. 

CALM, known for its sleep, meditation and relaxation apps, have some free resources to support mental wellbeing during COVID-19. 

MIND, the mental health charity, has an excellent section on its website on coronavirus and your well-being, including planning for being indoors for 2 weeks, taking care of your mental health during this time, and a checklist for staying at home for 2 weeks. 

The Mental Health Foundation have specific tips for staying positive during this time. 

HEADSPACE, the mindfulness app, is offering some FREE GLOBAL resources during the outbreak. This is brilliant at making sure you have focused mindfulness and stress-relief within your day. 

HAPPIFY is a free app that helps overcome negative thoughts and anxiety using positive psychology. 

Rotunda Ltd (based in Liverpool) are offering over the phone counselling during the covid-19 outbreak.  They have 10 volunteer counsellors alongside their trained counselling coordinator to offer counselling to new and current clients.  The counselling is for anyone age 16+ and they can be contacted on 07534931232.  Rotunda are also offering Welfare advice through their HELP Hub on 0151 298 3806 or email 

Holistic Harmonies is a service for mother and young children, providing free online signing sessions through their Singing Mamas Choir every Monday, Wednesday and Friday at 10:30am. Please see their Facebook page and website for more details.  

Beautiful New Beginnings: Service supports parents of children from birth to school age. They are currently providing free online classes and virtual coffee morning for parents of young children through their Facebook page. To apply please click on their website. 

Brain Charity: Practical and emotional support for people with neurological conditions, their family, friends and carers. They care currently providing a number of activities online via Zoom. Activities such as coffee mornings, Bingo, quiz night, mindfulness, online exercise and hat making. To join please email

Grief and Bereavement:

The NHS Bereavement Helpline has been introduced by the NHS to support bereaved families during the Coronavirus outbreak. It offers guidance, support and advice to families dealing with loss and grief of a loved one at this difficult time. Call 0800 2600 400, 8am – 8pm every day

Cruse Bereavement Care have a site of resources for grief and resources, plus a helpline for those affected – call 0808 808 1677 (see website for opening hours).

Addiction support services online:

Alcoholics Anonymous shared experience, strength and hope with each other that may solve their common problem and help others to recover from alcoholism. You can also email for support from volunteers or speak to someone locally by calling the helpline 0800 9177 650. Check with local meetings to ensure that they are still running face to face.
Narcotics Anonymous
Cocaine Anonymous
All fellowships
SMART Recovery
Action on Addiction supports anyone needing help with drug and/or alcohol addiction. Call 0151 703 0679.


Crisis Support for children and young people

Alder Hey Crisis Care Team – 24 hours a day, seven days a week – 0151 293 3577

Young Person’s Advisory Service – YPAS & LGBTQ (11 – 25 year olds)
Face to face support not currently available. Access via telephone Services available include; telephone counselling and psychotherapy, Youth Justice Service, Seedlings (mental health support for primary aged children), Wellbeing Clinic (mental health support secondary aged children), school meal vouchers and benefits advice. Ring 0151 702 6057 or email

ADHD Foundation
Support regarding children and young people with ADHD. Support for parents, therapeutic interventions. All services over the telephone and online. Email or visit  HERE 

Alder Hey Fresh CAMHS
Crisis and risk assessment and telephone support. Range of online workshops, seminars and groups for parents/carers, children & young people.  Ring 0151 293 3662, email or visit HERE  

ADDvanced Solutions Community Network
Telephone, email consultations and support. Closed Facebook group only for Parents / carers of children and young people living with a neurodevelopmental condition via telephone and email consultations. Ring 0151 486 178, email or visit  HERE  via the ‘contact us’ page.

Barnardo’s Action with Young Carers
Continued daily/weekly support to all new and existing young carers over phone and email. Also providing vouchers for shopping if in need including delivering.  Ring 0151 228 4455 or email

Free online counselling and emotional wellbeing platform for children and young people aged 14 – 25 years of age. Visit HERE 

RAISE Team Merseyside Youth Association
Weekly interactive meetings delivered via Zoom. Online group work for young people and parents. Resilience building support for children and young people. Visit HERE for details 

Alder Hey – Mental Health Support Teams (MHSTs) for schools:
Support available via phone and video consultations/sessions weekly from Educational Mental Health Practitioners and team leads with families who are open to service. Ring 07908 207 612 or email


Apps and other digital tools to help

During this difficult time apps and other digital health tools can help you manage your physical and mental health & wellbeing during social distancing and self-isolation.

The NHS App Library is a library of apps approved by or currently being tested by the NHS, and can be found HERE

ORCHA is the Organisation for the Review of Care & Health Applications. THEIR WEBSITE has an extensive range of apps that have been rated and reviewed by ORCHA. 

Online support and advice for people who have had a stroke, and their families. Click HERE.

Other helplines

Other services that may be of help during these difficult times.

Benefits & Housing advice:

Domestic Abuse:

During this difficult time, there is an increased risk of domestic abuse in some families.

If you are in need of police assistance from domestic abuse but can’t speak

  1. Dial 999
  2. Wait to hear a message from the police silent solution system. Then dial 55
  3. You will then be transferred to the police. Try to listen to what they say. They will listen to your call and assess the emergency.

For more advice and support for domestic abuse, please contact the following services:

  • PSS Ruby Domestic Violence service – 0151 702 5559 – Offer one to one counselling and safety planning via telephone support during this time and can self-refer to their service via telephone.
  • South Liverpool Domestic Abuse Service – 0151 494 2222/ 494 1777 – Telephone support Monday-Fri 10am-3pm. They provide all the safeguarding support they previously offered, including legal advice from their Solicitor. If anyone calls and does not get an answer, they can leave a voicemail and will be called back as soon as possible.
  • Merseyside Domestic Violence Services (MDVS)– 0151 709 8770/ 077809 48890
  • Liverpool Domestic Abuse Service (LDAS) – Freephone 0800 084 2744, 0151 263 7474, Mobile 07562 013316
  • Victim Care Merseyside (directory of services)
  • Worst Kept Secret Helpline: 0800 028 3398
  • Women’s Aid 
  • National Domestic Violence Helpline: 0808 2000 247 (24 hours)
  • Refuge (includes information for men) 0808 200 0247 (24 hours)
  • The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327
  • National LGBT+ Domestic Abuse Helpline – 0800 999 5428

Official UK government and NHS Covid-19 guidance and advice sites

If you feel you need more support, please contact your GP practice and ask for one of our Wellbeing Link Workers to contact you.