Covid-19 Resource pack

Listed below are a number of services and resources, put together by John Williams our Social Prescribing Link Worker, to help during this difficult time.

Click here for multi language advice from local clinicians on staying well this winter and on the importance of the Covid vaccine.

Click here for further COVID guidance in ten different languages

Click here for translated Maternity safety information during Covid

Click here for easy-read COVID guidance from Mencap

Think you may have coronavirus symptoms?

Please DO NOT go to a GP, Pharmacy or Hospital. Click here for advice on what to do

Need general advice?

Click here for the latest government advice, including testing, employment, school closures and transport. 

Coronavirus - Request help

The Liverpool Good Neighbour scheme matches volunteers with people in need who don’t have anyone else nearby to help with day-to-day tasks.

Recovering from coronavirus?

You may still be coming to terms with the impact the virus has had on both your body and mind. ‘Your COVID Recovery’ helps you to understand what you might expect as part of your recovery.

Sign up as an NHS volunteer

Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups will be able to offer support by telephone.

Text message support

If you have coronavirus symptoms, you can share your mobile number to get updates about coronavirus from the NHS.

Guidance on social distancing

This applies to EVERYONE who is not in self isolation. Social distancing means to reduce the amount of contact you have with others to help prevent the spread of COVID-19. Please follow this government advice.

Guidance on self isolating

Advice on self isolating if you or someone you live with has symptoms 

Guidance on shielding

Guidance for a specific group of ‘extremely vulnerable’ people who need to take extra measures to reduce risk

Need a sick note?

Summary of the various coronavirus sick note options, including the scenarios where no note is needed.

Emergency Food and Medication Deliveries

These are the services we are aware of locally.  Please be aware that services are changing frequently, as the situation evolves. We will try our best to keep this list updated.

Information on Government e-Vouchers for free school meals. Click on this link.

If a parent is out of work due to covid19 and now receiving benefits, you can register for free school meals by calling Liverpool City Council or registering on this link.

North Liverpool Foodbank  0151 226 3406
South Liverpool Foodbank  0151 281 9716

In light of the latest developments with Coronavirus, ACORN is organising local volunteers to support people in the community who need shopping, prescription collection, post and anything else they may need if they are stuck at home. Call 07377909841 or you can self-refer via THIS LINK.

Breckfield and North Everton Neighbourhood Council (BNENC) – Shopping Mate:
Service in Breckfield & North Everton Neighbourhood area and will include delivery. If you need help Call Peter on 0151 260 3464

Deeper Life Bible Church L8:
0151 709 4670. Foodbank support on Thurs 2 – 4pm and Sat 12noon – 2pm

Deltas taxis:
Offering a ‘Click and Collect’ service for anybody who needs to go shopping but can’t leave home.  Participating stores are: Boots – Aigburth Road, Aigburth, Boots – London Road, Central, Boots – Castle Street, Central, Boots – Childwall Abbey Road, Childwall, Boots – Prescot Road, Fairfield, Boots – Landford Avenue, Fazakerley, Boots – Boaler Street, Kensington, Boots – Allerton, Road, Mossley Hill, Boots – Greenbank Road, Mossley Hill, Boots – Broadway , Norris Green, Boots – Prescot Road, Old Swan, Boots – New Mersey Retail Park, Speke, Boots – Walton Vale, Walton.

Need to register with the Web Booker (accessed via  Standard taxi fare for delivery.  Accept payments by cash, contactless or chip and pin payment on delivery.

Echo Prescription Delivery:
Get repeat prescriptions delivered from Llyods Pharmacy:

Everton in the Community:
Offering food parcels and prescription delivery as well as mobile phone credit for those living alone with limited support networks. Referral form found here:

‘Filling the Gap’ project:
Food parcels delivered on Fridays to the extremely vulnerable. Referrals to

The Florrie:
Lockdown Food Parcels to anyone in L8 who needs them. Mon-Fri 12-3pm, pick up only, please contact Ben on or 0151 728 2323.

Food Market – St Bede’s Church, Hartington Road Toxteth:
Monday’s 12.30-2.30pm. Items are 20p each. Telephone: 0151 735 1744

Hope Food Pantry:
10 items for £3.50, 15 items for £5 and free tea and toast.  Open Wednesday 1 – 3pm, Our House at Walton Community Hub, 15 Heathcote Road, L4 6XB.  Email to book into a time slot.  Delivery can be arranged for £2 to members.  Ring 0151 521 7722 or for Membership or visit

Irish Community Care:
Along with Liverpool Irish Centre are providing telephone support, food shopping and medication collection until at least January 2021 and can be contacted on 0151 237 3987 9am to 4pm.

Liverpool 6 Community Centre L6:
Food union for new members (£1 joining fee) – All Food Union members receive a designated time slot to avoid unnecessary contact with other members of the public. 15 items £7.50, 20 items £10 or 30 items £15 – 0151 260 1297. More details about how to join HERE

Micah Liverpool Emergency Food Aid and Community Market:
A charity which aims to relieve Liverpool residents of social injustice and poverty. Micah are currently focusing on emergency food aid and unemployment. Micah Liverpool operates two pantries a week where we provide 3 days of Emergency Food Aid for each guest.

The Parish Church of St Vincent de Paul L1 5JP – Pantry Session Tuesdays 12.30 – 2.30
St Bride’s Percy Street / Catharine Street, Liverpool, L8 7LT -Pantry Session Thursdays 12.30 – 2.30

Community Market:
Liverpool Cathedral, Welsford Porch, St James Mount L1 7AZ
Community Market Tuesday, Wednesday & Thursday 11am -2.30pm open to everyone
Food bank enquiries Telephone: 0151 702 7206 Email:

Pop to the Shop:
Food and medicine delivery group. You can make a request for yourself or someone in need and a neighbour will see the request and accept it, do their shopping and then deliver it. You pay £1 for delivery. Website:

South Central Community Transport and Wheel Meet Again – Food Union Necessities:
‘Mobile Food Union’ project, which for a £1 membership will entitle you to purchase quality items at 50 pence each (up to a maximum of 20 items per household per week). To reduce risk to yourselves and our organization, bookings can be made to attend the centre to purchase goods weekly.  Delivery available for all ’WMA’ members & those isolating and at risk.  Our shopping list can be emailed to you on request.
Opening Times – Monday to Thursday 10:00 to 14:45
Delivery available every Tuesday & Thursday
Contact:  0151 703 0007 or email

St Michael’s (L17) Covid 19 Community Support Network:
They’re a volunteer group of local people in the community who are doing deliveries to those who need it.
Tel: 0151 909 2982

Together Against Coronavirus – (TAC):
Supporting vulnerable / elderly and isolated individuals to regularly keep in touch and provide with different services such as food parcels, liaising with GPs and collecting medication.
Other support: Funeral and bereavement support, Employability and benefits support and business support.
Mobile Number: 07888961316

Walton Vale Community Shop:
Each household can choose 10 items of shopping a week for a weekly membership fee of £3.50, for approximately £15 worth of shopping. Walton Vale, Liverpool, L9 4SR.
People can sign up in the Perfect Homes Shop or Walton Vale Community Shop in Walton Vale (next to the Post Office) bringing a document showing proof of your address (e.g. utility bill, bank statement driving licence).
Organised by Walton Vale in partnership with Fazakerley Labour councillors.
Enter your postcode and they promise to get your shopping to you within 90 mins.

Your Local Pantry St George’s Everton L5:
For members only. Membership is £3.50 a week, for this you get a weekly shops worth of food including fruit and vegetables and family favourites. The service has returned to a collection rather than delivery now lockdown measures have been eased. If you need help with collection of items, please discuss with the pantry.

Your Local Pantry at St Georges (L5) – visit or ring 0151 226 3406 for more details.
Your Local Pantry at St Andrew’s (L13) –
Your Local Pantry at Christ Church, Norris Green (L11) – 

More services can be found here on the Live Well Liverpool directory, and they also have multilanguage and easy to read coronavirus resources HERE.

Contact your local Pharmacy about medication delivery.

Telephone befriending

South Liverpool Linking Lives:
Offer a telephone befriending service for older people in Liverpool. Now that lockdown is easing, they are starting to ease back into face-to-face visits with socially distanced outdoor visits in gardens and parks. Call 07858570301 or email

Re-engage (formerly Contact the Elderly):
No Sunday afternoon teas until further notice.  Providing buddying support over the telephone for the foreseeable.  Ring 0800 716 543

Phone service befriending support – 0800 470 80 90

Liverpool Cares:
Supporting people 65+. Telephone Befriending service for existing and new members. Call 0151 659 1789.

WHISC Listening Ear (Women Only):
07708 381568. If you don’t get an answer, please leave your name, contact number and short message and someone will get back to you. Alternatively a message can be left through their Facebook messenger at

Age Concern:
For those over 65 years of age – 0151 330 5678 – offer a telephone befriending service and are hoping to start their 1-1 home befriending service again the second week in August however there is a waiting list.

Age UK:
0300 003 1992 – Support to those over the age of 70 and isolated.  Support given is regular check-up calls regarding health, medication, reassurance and critical shopping and delivery. Mon- Thurs 10-2pm. If no answer, please leave a message.

Hello (formerly Chit Chat):
Coordinated by an amazing team of over 35 volunteers, our anonymous phone line is available to anyone who fancies a chat. Any conversation is welcome, from the weather, favourite movies or music, to sport, culture and food. Whatever the topic, there is a conversation for everyone aged over 18. 9am to 9pm daily 
0800 0014455

Imagine Independence (Liverpool):
0151 291 6866 – Telephone Befriending for existing service users.

Sunflowers Wellbeing Support Line:
For those living with Cancer during this challenging time. Advice on wellbeing, maintaining good mental health, reducing stress, staying active & connected, signposting to local services

Telephone – 0151 726 8934 Mon-Fri 10am-3pm, Sat/Sun 11am-2pm


Different Strokes:
Online physio based exercised classes for people who have suffered strokes. Activities can be found here:

Everton in the Community:
Various online sessions including yoga and bodyweight exercise classes.

Fit for Me:
Lists a range of various types of physical activity sessions you can do at home. Activities for people with health conditions can be found here:

Healthiness Ltd:
Are streaming classes live on Facebook at Healthiness Ltd and also post short, 30-45 minute exercise videos on their website.  These sessions can be followed by participants in their own homes with no equipment necessary to enable them to keep active and connected. They have set up a Crowd Funding page asking people to donate per session should they chose and this can be accessed HERE.  Classes each day will be ranging from Chair Based exercises, Better Balance, Postural Stability, Functional Fitness and many more.

Life Rooms:
Mersey Care Life Rooms provide excellent courses including ‘Fit Camp’ exercise classes over Zoom. The list of courses and activities can be found here:

Liverpool City Council Lifestyles Gyms:
Lifestyle Gyms YouTube page have range various of home workouts:

Transform Lives Company Beginners Yoga:
Online Yoga Wednesday 2pm and Thursday 10am via the TLC  Yoga Facebook page (Facebook login needed).

Free yoga sessions:
provided by Roxy Yoga online via Facebook

NHS.UK exercise:

Sports England:
Online physical activity & exercise session for individuals, older people and family activities.

Your Health Matters:  There has never been a better time to kickstart your health. Better Health has a range of tools and support to help – find what works for you. Let’s do this!

For those who are not self-isolating, we encourage you to take full advantage of the government guidance of going out once a day for a walk, jog, run or cycle. Please follow the government’s guidance on social distancing when outside.

More services and virtual activities can be found here on the Live Well Liverpool Directory

Mental Wellbeing

Free activities to do at home:
Collection of resources from Liverpool City Council

Mersey Care:

Urgent Mental Health Support provides 24/7 access to mental health support. Freephone 0800 145 6570

Psychological Support Line is a listening ear support line to those impacted by the COVID-19 situation, such as those experiencing anxiety or depression. Call 0151 473 0303, asking for the psychological support team.

Talk Liverpool provide online CBT counselling. You can self-refer by phone or via their website.

Talk Liverpool also have a range of digital self-help booklets, HERE, that cover a range of mental health topics.

Talk Liverpool have some great links for maintaining your Psychological Well-being during the Coronavirus Outbreak, HERE

The Life Rooms provides online staying well at home learning courses and advice for isolated people. Call 0151 478 6556.

Rotunda Ltd (based in Liverpool) are offering over the phone counselling during the covid-19 outbreak.  They have 10 volunteer counsellors alongside their trained counselling coordinator to offer counselling to new and current clients.  The counselling is for anyone age 16+ and they can be contacted on 07534931232.  Rotunda are also offering Welfare advice through their HELP Hub on 0151 298 3806 or email

Compass Counselling Service (based in Liverpool) are offering over the phone counselling during the Covid-19 outbreak. They have over 25 highly skilled volunteer counsellors. They can be contacted on 0151 237 3993 or email

WHISC offer Crisis Support, Listening Ears, Walk ‘n’ Talk and Solution Focused Therapy for women. Call 07708381568. Self-support group for women email Visit for more information.

Daisy Inclusive UK is a fantastic charity which supports vulnerable and disabled young people, adults and their families through strands in the Daisy chain which includes sports, music, education, employment and support. Supports disabled people with their confidence and mental health, reducing isolation and increasing inclusion. Call 0151 261 0309 or email

Neurological Conditions Support

Brain Charity: Practical and emotional support for people with neurological conditions, their family, friends and carers. They care currently providing a number of activities online via Zoom. Activities such as coffee mornings, Bingo, quiz night, mindfulness, online exercise and hat making. To join please email

Stroke Association: Liverpool Stroke Recovery Service provides practical advice, emotional support and high-quality information following a stroke. Email:, Phone: 0303 3033 100.

Liverpool Emotional Support service provides counselling and emotional support to stroke survivors and their carers. Email:, Phone: 01513 050025.

Holistic Harmonies is a service for mother and young children, providing free online signing sessions through their Singing Mamas Choir every Monday, Wednesday and Friday at 10:30am. Please see their Facebook page and website for more details.

Beautiful New Beginnings supports parents of children from birth to school age. They are currently providing free online classes and virtual coffee morning for parents of young children through their Facebook page. To apply, please click on their website.

Grief and Bereavement:

Liverpool Bereavement is currently providing over the phone and email support. Call 0151 236 3932 or email

The NHS Bereavement Helpline has been introduced by the NHS to support bereaved families during the Coronavirus outbreak. It offers guidance, support and advice to families dealing with loss and grief of a loved one at this difficult time. Call 0800 2600 400, 8am – 8pm every day

Cruse Bereavement Care have a site of resources for grief and resources, plus a helpline for those affected – call 0808 808 1677 (see website for opening hours).

Barbara Bettle Foundation COVID 19 Bereavement Support. Telephone based support service for individuals in the Liverpool City Region who have been bereaved through COVID 19. Call 0151 289 2761 or email

Vauxhall Law Centre – Bereavement Support & Advice service Free confidential service for those living in the Vauxhall and surrounding area, advising on what to do when a loved one has passed away.
Help available includes:-
Accessing funeral grants and other charitable support
Benefit entitlement & debt advice for relatives of the deceased
Telephone 0151 482 2540 Mon -Fri 9.00am – 4.30pm

Support service for people bereaved by suicide:

Amparo aims to reduce the risk for those affected by suicide by offering advice and support with the practicalities surrounding a sudden bereavement. Phone: 0300 088 9255

Paul’s Place offers free therapy for those bereaved by suicide.
0151 226 0696 or email:

Caring Connections/ Barbara Bettle Foundation
Offer counselling and CBT for those bereaved by suicide.
Tel: 0151 289 2761   Email:
Office Hours: Mon – Fri: 09:00 – 17:00

 Addiction support services:

The Brink provides over the phone support, family support and continuing face to face appointments for initial assessments.

We Are With You provides support to help you manage, reduce or stop your drug (including prescription drug) use over the phone or online.

Action on Addiction supports anyone needing help with drug and/or alcohol addiction. Call 0151 703 0679.

Alcoholics Anonymous shared experience, strength and hope with each other that may solve their common problem and help others to recover from alcoholism. You can also email for support from volunteers or speak to someone locally by calling the helpline 0800 9177 650. Check with local meetings to ensure that they are still running face to face.

Narcotics Anonymous is a community of people who support each other to achieve and maintain a drug free life. Provides support online, audio shares and meetings. Check with local meetings to ensure they are still running face to face.

Cocaine Anonymous is a community who share their experience, strength and hope with each other so that they may solve their common problem and help others to recover from their addiction. Check with local meetings to ensure that they are still running face to face.

All fellowships (In the Rooms) is a free online recovery tool that offers 130 weekly online meetings for those recovering from addiction and related issues.

SMART Recovery provides online training programmes to help participants abstain from any addictive behaviour and to develop a lifestyle that supports sustained recovery. Also provides online meetings for family and friends.

 Self-Help Resources:

Every Mind Matters is the mental health resource section on the NHS website, with a dedicated Covid-19 section HERE.

Psychology wellbeing pack.  Comprehensive PDF (28 pages) created by Alishia Bann-Khellaf, Assistant Psychologist, Halton Recovery Team, North West Boroughs Healthcare NHS Foundation Trust. Click HERE to view.

MIND, the mental health charity, has an excellent section on its website on coronavirus and your well-being, including planning for being indoors for 2 weeks, taking care of your mental health during this time, and a checklist for staying at home for 2 weeks.

The Mental Health Foundation have specific tips for staying positive during this time.

The CBT Resource has tips on managing stress and worry during the Coronavirus outbreak


CALM, known for its sleep, meditation and relaxation apps, have some free resources to support mental wellbeing during COVID-19.

HEADSPACE, the mindfulness app, is offering some FREE GLOBAL resources during the outbreak. This is brilliant at making sure you have focused mindfulness and stress-relief within your day.

HAPPIFY is a free app that helps overcome negative thoughts and anxiety using positive psychology.

CALMHARM is a free app that provides tasks that help you resist or manage the urge to self harm.

Crisis Support for children and young people

Alder Hey Crisis Care Team:
24 hours a day, seven days a week – 0151 293 3577

Young Person’s Advisory Service:
YPAS & LGBTQ (11 – 25 year olds)
Face to face support not currently available. Access via telephone Services available include; telephone counselling and psychotherapy, Youth Justice Service, Seedlings (mental health support for primary aged children), Wellbeing Clinic (mental health support secondary aged children), school meal vouchers and benefits advice. Ring 0151 702 6057 or email

ADHD Foundation:
Support regarding children and young people with ADHD. Support for parents, therapeutic interventions. All services over the telephone and online. Email or visit  HERE 

Alder Hey Fresh CAMHS:
Crisis and risk assessment and telephone support. Range of online workshops, seminars and groups for parents/carers, children & young people.  Ring 0151 293 3662, email or visit HERE  

ADDvanced Solutions Community Network:
Telephone, email consultations and support. Closed Facebook group only for Parents / carers of children and young people living with a neurodevelopmental condition via telephone and email consultations. Ring 0151 486 178, email or visit  HERE  via the ‘contact us’ page.

Barnardo’s Action with Young Carers:
Continued daily/weekly support to all new and existing young carers over phone and email. Also providing vouchers for shopping if in need including delivering.  Ring 0151 228 4455 or email

Free online counselling and emotional wellbeing platform for children and young people aged 14 – 25 years of age. Visit HERE

RAISE Team Merseyside Youth Association:
Weekly interactive meetings delivered via Zoom. Online group work for young people and parents. Resilience building support for children and young people. Visit HERE for details

Alder Hey – Mental Health Support Teams (MHSTs) for schools:
Support available via phone and video consultations/sessions weekly from Educational Mental Health Practitioners and team leads with families who are open to service. Ring 07908 207 612 or email

New Oakfield:
Oakleaf provides loss and grief counselling support to children and young people ages 4 to 19.

Apps and other digital tools to help

During this difficult time apps and other digital health tools can help you manage your physical and mental health & wellbeing during social distancing and self-isolation.

The NHS App Library is a library of apps approved by or currently being tested by the NHS, and can be found HERE

ORCHA is the Organisation for the Review of Care & Health Applications. THEIR WEBSITE has an extensive range of apps that have been rated and reviewed by ORCHA. 

Online support and advice for people who have had a stroke, and their families. Click HERE.

Other helplines

Other services that may be of help during these difficult times.

Benefits & Housing advice:

Liverpool Community Advice 0151 237 2677 ext 3424

Liverpool Citizen Advice – 0151 522 1400

Universal Credit – 0345 328 5644

Rotunda H.E.L.P Hub – 0151 298 3806 –

Merseyside Law Centre – 0151 709 0504

Vauxhall Law & Information Centre – 0151 482 3806 Email:

Domestic Abuse:

During this difficult time, there is an increased risk of domestic abuse in some families.

If you are in need of police assistance from domestic abuse but can’t speak

  1. Dial 999
  2. Wait to hear a message from the police silent solution system. Then dial 55
  3. You will then be transferred to the police. Try to listen to what they say. They will listen to your call and assess the emergency.

For more advice and support for domestic abuse, please contact the following services:

PSS Ruby Domestic Violence service – 0151 702 5559 – Offer one to one counselling and safety planning via telephone support during this time and can self-refer to their service via telephone. Out of hours contact number 08006889990 is available Monday to Friday 5:00pm-10:00pm,  Saturday – Sunday 11:00am – 7:00pm

South Liverpool Domestic Abuse Service – 0151 494 2222/ 494 1777 – Telephone support Monday-Fri 10am-3pm. They provide all the safeguarding support they previously offered, including legal advice from their Solicitor. If anyone calls and does not get an answer, they can leave a voicemail and will be called back as soon as possible.

Merseyside Domestic Violence Services (MDVS)– 0151 709 8770/ 077809 48890

Liverpool Domestic Abuse Service (LDAS) – Freephone 0800 084 2744, 0151 263 7474, Mobile 07562 013316

Victim Care Merseyside (directory of services)

Worst Kept Secret Helpline: 0800 028 3398

Women’s Aid 

National Domestic Violence Helpline: 0808 2000 247 (24 hours)

Refuge (includes information for men) 0808 200 0247 (24 hours)

The Men’s Advice Line, for male domestic abuse survivors – 0808 801 0327

National LGBT+ Domestic Abuse Helpline – 0800 999 5428

Official UK government and NHS Covid-19 guidance and advice sites:

If you feel you need more support, please contact your GP practice and ask for one of our Wellbeing Link Workers to contact you.